|Reference #||19-00220||Title||User Support Specialist|
|Start Date / End Date||2019-04-29 00:00:00 --- 2019-10-29 00:00:00|
Required Knowledge, Skills and Abilities: Knowledge of: Computer and/or telecommunications operating systems, equipment, peripherals, and application packages. Microcomputer, minicomputer, and network troubleshooting techniques. Principles and methods of computer training and documentation.
Ability to: Communicate in the English language by phone or in person in a one-to-one or group setting regarding technical or non-technical subjects. Comprehend and make inferences from written material. Observe, compare, or monitor data to diagnose problems. Input data or information into a computer terminal, PC, or other keyboard device. Work cooperatively with users, coworkers, vendors, and other City employees. Remain in a sitting position for extended periods of time. Watch and read from a computer screen for extended periods of time. Learn job-related material through verbal instruction, observation, and reading. Maintain accurate records and logs. Diagnose technical problems and recommend solutions. Work independently within established procedures and policies. Work safely without presenting a direct threat to self or others. Additional Requirements: Some positions will require the performance of other essential and marginal functions depending upon work location, assignment, or shift.
ACCEPTABLE EXPERIENCE AND TRAINING: Two years of experience in computer operations, telecommunications, production control, or providing technical computer support for users. Other combinations of education and experience that meet the minimum requirements may be substituted.