Reference # 18-01801 Title Help Desk Analyst
Location Phoenix, ARIZONA
Position Type Right to Hire
Experience Level Right to Hire
Start Date / End Date 2018-11-19 00:00:00 --- 2019-02-19 00:00:00
Description
Description:
" This is a regular help desk position; no automation is involved.
" Tickets are responded via phone, email, or in person.
" Common tickets: GIS related application support and asset tracking.
" Flexible and comfortable team environment.
" Advancement training and upward development is supported.

Duties:
" Receives calls, emails, and web inquiries for end users and other external help desks.
" Updates and maintains databases.
" Logs calls, emails or web inquires in trackit.
" Classifies tickets according to severity.
" Utilize SCCM for software deployment.
" Projector support and troubleshooting.
" Validates customer contact information.
" Provides problem resolution for issues in a timely manner or escalates, as needed.
" Briefs on problem resolution to Service Desk Analysts.
" Monitors internal customer help desk ticketing system.
" Performs other duties appropriate to the assignment.

Preferred Skills:
" SCCM
" Active Directory
" GIS